By submitting your request, you are agreeing to City of Melbourne storing your details in facilities provided by a third party and sharing your details with our service partners. Further information can be found in our Collection notice.
The personal information requested on this form is being collected by City of Melbourne for the purpose of responding to your request for a service or any other directly-related purpose. Your personal information may be disclosed to Council’s contracted service providers when they are engaged to carry out a service on Council’s behalf. Our service providers may use your personal information to contact you in relation to your request. Your personal information will not be disclosed to any other external party without your consent, unless required or authorised by law. Supporting documents are required for some requests and some of these may contain health or sensitive information. Unless we need to confirm your supporting documents, or are required or authorised by law, we will not disclose the information in these documents with any other third parties.
To ensure our customers have a smooth, streamlined service, we’re updating the way we use and collect your personal information. Traditionally, a separate customer contact record is created each time you interact with one of our services. For example you may have one customer record with the City of Melbourne’s library service, another with our recreation centre and another on our rates database.
In 2021, City of Melbourne will assign a unique customer number to you to consolidate all of these individual customer records into a central customer record. The personal information you provide on this form will be added to your central City of Melbourne customer record.
The information contained in your central customer record including the customer number will be used to contact you regarding this or any other requests or enquiries you lodge with the City of Melbourne. The customer number is for internal City of Melbourne use only and you are not expected to provide this number when contacting us . If you do not want a central City of Melbourne customer record, you can opt-out by calling 9658 9658 or via www.melbourne.vic.gov.au/contactus Opens in a new window.
If you wish to remain anonymous, please click on the following link and submit your inquiry via our online enquiry form Opens in a new window. If you elect to remain anonymous, in some instances we may be unable to action your request or advise you on its outcome.
If you wish to alter any of the personal information you have supplied to City of Melbourne, please contact Council via telephone on 9658 9658 or via www.melbourne.vic.gov.au/contactus Opens in a new window.
For further information about what City of Melbourne of Melbourne does with personal information please refer to our Privacy statement Opens in a new window.
